Refund policy
Last updated: August 30, 2026
We want you to be happy with your purchase. Because our products are 3D printed and many items are made to order or customized specifically for individual customers, our return and refund conditions may differ depending on the type of product purchased.
Please read the following policy before placing your order.
Standard Products
For standard, non-customized products, returns may be accepted within 14 days of receiving your order, subject to any applicable consumer protection laws.
To be eligible for a return, the item should be unused, undamaged, and returned in its original condition.
Please contact us before returning an item so we can provide you with the necessary return instructions.
Unless the product is defective, damaged, or incorrect due to an error on our part, return shipping costs are the responsibility of the customer.
Custom & Personalized Products
Products that are custom-designed, personalized, modified, or manufactured specifically according to a customer’s request are generally not eligible for returns, cancellations, or refunds once production has started, except where required by applicable law.
This includes products created from:
* Customer-provided measurements or specifications
* Custom dimensions, colors, designs, or configurations
* Customer-provided files or models
* Products designed specifically based on a customer’s idea or request
We strongly recommend checking all measurements, specifications, and design details carefully before approving a custom order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, has a manufacturing defect, or you receive the wrong product, please contact us as soon as possible after receiving your order.
Please provide your order number, a description of the issue, and clear photos of the product and packaging where applicable.
We will review the issue and, when appropriate, offer a replacement, repair, partial refund, or full refund.
About 3D-Printed Products
Please keep in mind that 3D printing is a layer-by-layer manufacturing process. Small layer lines, minor surface variations, slight differences in color, or other small cosmetic characteristics may naturally occur.
These characteristics are a normal part of the 3D-printing process and are generally not considered defects as long as they do not significantly affect the intended functionality of the product.
Order Cancellations
If you would like to cancel an order, please contact us as quickly as possible.
For standard products, we will do our best to cancel the order before it has been shipped.
For custom or made-to-order products, cancellation may not be possible once designing, material preparation, or production has begun.
Refunds
Once an approved return has been received and inspected, we will notify you regarding your refund.
Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Original shipping charges may not be refundable unless the return is due to an error, defect, or other circumstance for which we are responsible.
Return Shipping
Customers are generally responsible for return shipping costs for voluntary returns.
If we confirm that an item was defective, damaged, or incorrectly supplied, we will provide instructions regarding the appropriate return or replacement process.
Please do not send products back without contacting us first.
Contact Us
If you have any questions about a return, refund, damaged product, or custom order, please contact us.
Email: info@vareqo.co
Business/Shop Name: Vareqo
Please include your order number when contacting us about an existing order.
Consumer Rights: This Refund & Return
Policy does not affect any rights you may have under applicable consumer protection laws.